Refund Policy

This policy explains what happens to your money and your card credits when you cancel, change plans, or a card does not go out as expected. It is part of our Terms of Service.

Subscriptions

• Plans are billed monthly in advance. Fees already paid are not refunded, except where the law requires it.
• You can cancel at any time from Settings. Your plan stays active until the end of the period you have paid for, and you can keep sending cards until then. It does not renew after that.
• Cards you have not used by the end of a billing period do not carry over and are not refunded.

Changing plans

• When you upgrade, the new plan starts that day and you are charged its full monthly price. Your billing date moves to the day you upgraded. The cards you had left are added to the new plan's cards, and the whole balance is good until your next billing date. There is no partial credit for the plan you left.
• When you downgrade, the change takes effect at your next billing date. You keep your current plan and cards until then.

Card credits

• A card credit is used the moment you confirm Send. Production starts right away, so a sent card cannot be canceled, changed, or refunded.
• If a card cannot be produced or mailed because of a problem on our side, we put the credit back on your account.
• We are not responsible for cards sent to an address you entered incorrectly, and a card returned as undeliverable is not credited.

If a payment fails

If a renewal payment does not go through, sending pauses until you update your payment method. Your account and contacts stay in place.

Sample cards

A sample card requested from our website is free and does not use a subscription or a card credit.

How to reach us

If something has gone wrong with a charge or a card, email support@stampline.io within 30 days and we will sort it out. Any refund we issue goes back to the original payment method and usually appears within 5 to 10 business days. Please contact us before disputing a charge with your bank; it is faster for both of us.

Contact

Stampline LLC (Illinois) · support@stampline.io